Casandra Monroe, MS
Casandra Monroe is a veteran NCQA accreditation expert with over two decades of experience guiding health plans and CVOs through complex accreditation, certification, and evaluation requirements. A long-serving NCQA Administrative Surveyor, she has assessed Managed Health Plans, Managed Behavioral Health Plans, Special Needs Plans, health equity programs, and credentialing/UM operations with unmatched depth and precision. Her NCQA leadership roles—including Director of Recognition Operations and Director of Certification Programs—positioned her at the forefront of major evaluation redesigns, technology platform rollouts, and training for both internal teams and external surveyors. Casandra brings exceptional operational insight, standards mastery, and implementation expertise that empowers organizations to streamline processes, ensure compliance, and achieve accreditation success with confidence.